Frequently Asked Questions – Pro Lens Mart

1. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States. No minimum purchase is required.

2. Do you offer faster shipping options?

Absolutely. Along with free standard shipping, we also offer Express Shipping for $24, which delivers in 4–5 business days.

3. How long does order processing take?

Orders are usually processed within 2–3 business days (excluding weekends and holidays). You’ll receive a tracking number by email as soon as your order ships.

4. Do you ship internationally?

Yes, we do ship internationally. Shipping rates and delivery times will be calculated at checkout based on your location.

5. How can I track my order?

Once your order has shipped, you’ll receive a tracking link via email so you can follow your package every step of the way.

6. What if my order is delayed?

While most orders arrive on time, carrier delays can occasionally happen. If your order is delayed, our support team will keep you updated until your package is delivered.

7. What if my order arrives damaged or doesn’t arrive at all?

If your item arrives damaged or is lost in transit, please contact us at support@prolensmart.com within 48 hours of delivery and we’ll resolve the issue quickly.

8. What is your return policy?

We accept returns within 30 days of delivery for unused and unopened items. To request a return, please contact our support team. Refunds will be processed once we receive and inspect your returned item.

9. Do your products come with a warranty?

Some items may include a manufacturer’s warranty. Please check the product description or contact us if you’d like details about a specific product’s warranty.

10. How do I contact customer support?

You can reach us anytime at:
📧 support@prolensmart.com
📞 +1 413 944 0715